Note29 Jan 2020
Staff understood Mental Capacity Act responsibilities and obtained consent before delivering care.
Note29 Jan 2020
Medicines were managed safely with accurate MARs and competency checks carried out by the registered manager.
Note29 Jan 2020
Provider proactively gathered feedback via surveys and tenant meetings, and used audits and action plans to drive improvement.
Note29 Jan 2020
Care plans were person-centred and co-produced; people were involved in assessments before moving in and at reviews.
Note29 Jan 2020
Staff consistently treated people with dignity, respect and promoted independence; people had strong relationships with named staff.
Note29 Jan 2020
All care staff held a vocational qualification in care; robust training monitoring system kept skills and knowledge up to date.
Note29 Jan 2020
People felt safe and staff arrived promptly; staffing levels reflected changing dependencies with bank staff called in when needed.
Note21 Jun 2019
Open and transparent leadership culture, with staff reporting high morale and the registered manager building a loyal, long-standing team.
Note21 Jun 2019
Strong governance with clear management structure, internal quality assurance, and Methodist Homes Association audit oversight.
Note21 Jun 2019
End of life care was thoughtfully approached, with chaplaincy support, recorded wishes, and a 'home for life' ethos.
Note21 Jun 2019
People were treated with dignity and respect in their own homes, with consistent care staff fostering positive relationships.
Note21 Jun 2019
Staff received comprehensive induction, mandatory training, regular supervision and appraisal, and shadow shifts with experienced colleagues.
Note21 Jun 2019
Care plans were well-written, personalised, and developed with input from a range of health professionals including GPs, falls team, and speech and language therapists.
Note21 Jun 2019
Risk assessments were person-centred, promoting independence, and medication records were accurately maintained and regularly audited.
Note21 Jun 2019
People felt safe and staff were described as 'marvellous', with 24-hour staffing and no safeguarding concerns raised by the local authority.