Operated by Simply Care Partners Liability Partnership LLP

Simply Care Partners

GoodRated 8 Jan 2019Home care · South Croydon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jul 2022
People supported to be as independent as they could be
Note13 Jul 2022
Staff diversity gave people choice and supported cultural needs
Note13 Jul 2022
Staff were caring, considerate and treated people with dignity and respect

Note13 Jul 2022
Service working within the principles of the Mental Capacity Act 2005
Note13 Jul 2022
People supported to eat and drink sufficient amounts
Note13 Jul 2022
Staff received appropriate training, induction and supervision
Note13 Jul 2022
Needs assessed and delivered in line with current legislation and standards

Note13 Jul 2022
Provider worked in partnership with local authorities and other agencies
Note13 Jul 2022
Registered manager accessible, supportive and meeting statutory notification duties
Note13 Jul 2022
Effective complaints handling with apologies and learning applied
Note13 Jul 2022
Person-centred care planning with regular reviews and responsiveness to feedback
Note13 Jul 2022
People treated with dignity, respect and supported to maintain independence
Note13 Jul 2022
Staff reflected the diversity of people using the service, supporting cultural competency

Note13 Jul 2022
Appropriate complaints handling arrangements in place
Note13 Jul 2022
Timeliness of visits at weekends was mixed but improving
Note13 Jul 2022
Person-centred care planning with people contributing to their care

Note13 Jul 2022
Staff followed good practice to reduce infection risks
Note13 Jul 2022
There were enough staff to meet people's needs
Note13 Jul 2022
Staff knew what action to take to protect people from abuse
Note13 Jul 2022
Medicines recording arrangements did not reflect current best practice
Note13 Jul 2022
Recruitment checks were not robust enough to ensure only suitable staff were employed

Note13 Jul 2022
Learning from complaints, events and incidents used to drive improvements
Note13 Jul 2022
Registered manager accessible and supportive; views of people and staff sought
Note13 Jul 2022
Other quality and safety checks and audits regularly undertaken
Note13 Jul 2022
Lack of management oversight of recruitment checks and medicines best practice

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info