Operated by Approvez Medi-Care Ltd

Approvez medi-care Ltd Newham

GoodRated 9 Feb 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Sept 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Sept 2023
Staff support: induction, training, skills and experience
Note2 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Sept 2023
Quality assurance included spot checks, staff surveys and feedback from people and relatives
Note2 Sept 2023
Communication needs were assessed and information could be provided in alternative formats including Makaton
Note2 Sept 2023
Registered manager demonstrated openness, duty of candour awareness and commitment to continuous learning
Note2 Sept 2023
People reported staff were always on time and provided consistent care from a familiar team
Note2 Sept 2023
Staff received full induction, Care Certificate, shadowing, regular supervision and annual appraisals
Note2 Sept 2023

Note2 Sept 2023
End of life care and support
Note2 Sept 2023
Improving care quality in response to complaints or concerns
Note2 Sept 2023
Meeting people's communication needs
Note2 Sept 2023
Planning personalised care to ensure people have choice and control

Note2 Sept 2023
Learning lessons when things go wrong
Note2 Sept 2023
Preventing and controlling infection
Note2 Sept 2023
Using medicines safely
Note2 Sept 2023
Staffing and recruitment
Note2 Sept 2023
Assessing risk, safety monitoring and management
Note2 Sept 2023
Systems and processes to safeguard people from the risk of abuse

Note2 Sept 2023
Engaging and involving people using the service; continuous learning and improving care
Note2 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Sept 2023
How the provider understands and acts on the duty of candour
Note2 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info