Operated by Care Matters (Homecare) Limited

Care Matters (Homecare) Limited Darlington

GoodRated 20/04/2023Home care · Darlington

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note20 Apr 2023
Accidents and incidents were recorded with lessons learnt shared with the staff team.
Note20 Apr 2023
Governance systems including regular audits with nominated individual oversight were in place.
Note20 Apr 2023
New manager quickly engaged with staff and people, introducing a clear supervision plan.
Note20 Apr 2023
Effective infection prevention and control systems including appropriate PPE provision.
Note20 Apr 2023
People reported consistent staffing and timely visits, promoting continuity of care.
Note20 Apr 2023
Risk assessments were person-centred and regularly reviewed with people.
Note20 Apr 2023
Medicines were administered safely with staff competency assessments in place.
minorstaff_training20 Apr 2023
Some felt there could be more face to face learning to ensure people were confident using medical equipment. The new manager agreed to review training with the staff team.
moderateleadership20 Apr 2023
There had been a gap where management support was not present at the service at the end of 2022. This meant staff and people had felt unsupported at this time.