Operated by Carmel Care & Support Limited

Carmel Care & Support Teignmouth

GoodRated 2 Feb 2023Home care · Teignmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note2 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Feb 2023
Staff support: induction, training, skills and experience
Note2 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Feb 2023
Effective governance processes with regular audits, staff meetings, tenant meetings and family engagement including a closed Facebook group
Note2 Feb 2023
Strong culture of inclusion and continuous improvement; registered manager aimed to create a 'pathway out of the service' toward greater independence
Note2 Feb 2023
Personalised, strengths-based care plans with accessible communication formats including pictorial prompts and easy read
Note2 Feb 2023
Highly responsive registered manager described as 'absolutely amazing' by staff; always available day and night
Note2 Feb 2023
Warm, compassionate care with staff using positive, respectful language; healthcare professional noted 'It actually does feel like a home, not an institute'

Note2 Feb 2023
End of life care and support
Note2 Feb 2023
Improving care quality in response to complaints or concerns
Note2 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Feb 2023
Meeting people's communication needs
Note2 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note2 Feb 2023
Engaging and involving people using the service, the public and staff
Note2 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Feb 2023
How the provider understands and acts on the duty of candour
Note2 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering