Operated by Hales Group Limited

Hales Group Limited - Hull

GoodRated 3 Apr 2023Home care · Hull

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note4 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Mar 2023
Staff support: induction, training, skills and experience
Note4 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Mar 2023
Provider participated in Local Authority engagement groups to help improve care services.
Note4 Mar 2023
Registered manager had clear oversight of the service and carried out regular audits with follow-up actions.
Note4 Mar 2023
People were treated with kindness, dignity and respect; people spoke positively about staff.
Note4 Mar 2023
Staff worked effectively with external health professionals to support people's healthcare needs.
Note4 Mar 2023
Person-centred care plans were regularly reviewed and reflected people's individual needs and preferences.
Note4 Mar 2023

Note4 Mar 2023
End of life care and support
Note4 Mar 2023
Improving care quality in response to complaints or concerns
Note4 Mar 2023
Meeting people's communication needs
Note4 Mar 2023
Planning personalised care to ensure people have choice and control

Note4 Mar 2023
Working in partnership with others
Note4 Mar 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note4 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info