Optimist Care Ltd

Requires improvementRated 27/01/2023Home care · Grays

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note27 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note27 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note27 Jan 2023
Staff support: induction, training, skills and experience

Note27 Jan 2023
The registered manager understood their duty of candour and legal responsibilities regarding safeguarding.
Note27 Jan 2023
People's protected characteristics under the Equalities Act 2010 were identified and integrated into care plans.
Note27 Jan 2023
The service worked in partnership with health and social care professionals including the local authority and local healthcare services.
Note27 Jan 2023
Staff had adequate PPE supplies and received infection prevention and control training.
Note27 Jan 2023
No missed visits were found; an electronic system alerted office staff if a visit had not been made within 15 minutes of the scheduled time.
Note

Note27 Jan 2023
Improving care quality in response to complaints or concerns
Note27 Jan 2023
Meeting people's communication needs
Note27 Jan 2023
End of life care and support
Note27 Jan 2023
Planning personalised care to ensure people have choice and control

Note27 Jan 2023
Learning lessons when things go wrong
Note27 Jan 2023
Preventing and controlling infection
Note27 Jan 2023
Assessing risk, safety monitoring and management
Note27 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note27 Jan 2023
Using medicines safely
Note27 Jan 2023
Staffing and recruitment

Note27 Jan 2023
Continuous learning and improving care; Working in partnership with others
Note27 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jan 2023
Engaging and involving people using the service, the public and staff
Note27 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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