Operated by Luton Borough Council

Supported Living Service

GoodRated 24/06/2023Home care · Luton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note24 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Jun 2023
Staff support: induction, training, skills and experience
Note24 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Jun 2023
Person-centred end of life planning including use of pictures for funeral wishes
Note24 Jun 2023
Staff wellbeing actively supported through employee wellness programmes and reflective supervision
Note24 Jun 2023
Outstanding communication support including easy-read formats, communication passports, and Deaf and Blind training
Note24 Jun 2023
Innovative community partnerships enabling people to access events, volunteering, and social activities
Note24 Jun 2023
Robust governance with continuous improvement plans, quality audits, and learning from incidents shared across the service

Note24 Jun 2023
End of life care and support
Note24 Jun 2023
Improving care quality in response to complaints or concerns
Note24 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note24 Jun 2023
Meeting people's communication needs
Note24 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Jun 2023
Learning lessons when things go wrong
Note24 Jun 2023
Preventing and controlling infection
Note24 Jun 2023
Using medicines safely
Note24 Jun 2023
Staffing and recruitment
Note24 Jun 2023
Assessing risk, safety monitoring and management
Note24 Jun 2023
Systems and processes to safeguard people from the risk of abuse

Note24 Jun 2023
Working in partnership with others
Note24 Jun 2023
Continuous learning and improving care
Note24 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Jun 2023
Engaging and involving people using the service, the public and staff
Note24 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering