Operated by Six Oaks Home Care Ltd

GoodOaks Homecare – Dorchester and Weymouth

GoodRated 22/03/2023Home care · Dorchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Apr 2023
Staff support: induction, training, skills and experience
Note20 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Apr 2023
Strong positive culture promoted by leadership, with people and families reporting high satisfaction and willingness to recommend the service.
Note20 Apr 2023
The registered manager responded promptly to issues identified during inspection, implementing immediate corrective actions.
Note20 Apr 2023
Infection control practices were maintained, with staff using appropriate PPE during care visits.
Note20 Apr 2023
Safeguarding responsibilities were well understood by staff, who could confidently describe actions and escalation routes.
Note20 Apr 2023
Person-centred care plans were in place; staff knew people well and worked to achieve outcomes that mattered to individuals.
Note

Note20 Apr 2023
End of life care and support
Note20 Apr 2023
Improving care quality in response to complaints or concerns
Note20 Apr 2023
Meeting people's communication needs
Note20 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note20 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Apr 2023
Learning lessons when things go wrong
Note20 Apr 2023
Preventing and controlling infection
Note20 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note20 Apr 2023
Using medicines safely
Note20 Apr 2023
Assessing risk, safety monitoring and management
Note20 Apr 2023
Staffing and recruitment

Note20 Apr 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note20 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Apr 2023
Continuous learning and improving care; governance and quality performance

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info