Operated by Serene Healthcare Group Ltd

Serene Healthcare Group Office

GoodRated 21/03/2025Home care · Salisbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note24 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Aug 2023
Staff support: induction, training, skills and experience
Note24 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Aug 2023
Management approachable and supportive; staff felt able to raise any concerns at any time.
Note24 Aug 2023
Safeguarding systems in place; staff trained and confident to report concerns; relatives confirmed people felt safe.
Note24 Aug 2023
Person-centred care plans with electronic access for people and relatives; reviews carried out every 3 months or sooner if needed.
Note24 Aug 2023
Good induction process including Care Certificate, shadowing with registered manager, and regular supervisions and appraisals.
Note24 Aug 2023
Strong end-of-life care provision; provider and registered manager are registered nurses with hospice experience and received many compliments.
Note

Note24 Aug 2023
End of life care and support
Note24 Aug 2023
Improving care quality in response to complaints or concerns
Note24 Aug 2023
Meeting people's communication needs
Note24 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Aug 2023
Learning lessons when things go wrong
Note24 Aug 2023
Preventing and controlling infection
Note24 Aug 2023
Systems and processes to safeguard people from the risk of abuse
Note24 Aug 2023
Staffing and recruitment
Note24 Aug 2023
Assessing risk, safety monitoring and management
Note24 Aug 2023
Using medicines safely

Note24 Aug 2023
Working in partnership with others
Note24 Aug 2023
Engaging and involving people using the service, the public and staff
Note24 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Aug 2023
How the provider understands and acts on the duty of candour
Note24 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note24 Aug 2023
Continuous learning and improving care