Operated by CareForYou Ltd

Head Office - The Grove

GoodRated 11 Sept 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note9 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note9 Nov 2022
Supporting people to express their views and be involved in making decisions about their care
Note9 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note9 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note9 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note9 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note9 Nov 2022
Staff support: induction, training, skills and experience
Note9 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note9 Nov 2022
Effective multi-agency working with healthcare teams to promote physical and mental wellbeing.
Note9 Nov 2022
People supported to maintain independence including budgeting, cooking, shopping, and community activities.
Note9 Nov 2022
Open, supportive leadership with accessible management, regular supervisions, and staff meetings.
Note9 Nov 2022
Strong incident learning culture with debriefs, staff meetings, and care plan updates following any accident.
Note9 Nov 2022
Innovative communication tools such as a 'Video communication diary' and electronic pictorial clock for non-verbal residents.
Note

Note9 Nov 2022
Improving care quality in response to complaints or concerns
Note9 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note9 Nov 2022
Meeting people's communication needs
Note9 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note9 Nov 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note9 Nov 2022
Engaging and involving people, continuous learning and working in partnership
Note9 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info