Operated by Sanctuary Home Care Limited

Cardigan House

GoodRated 18/05/2023Home care · Birkenhead

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 May 2023
Respecting and promoting people's privacy, dignity and independence
Note18 May 2023
Supporting people to express their views and be involved in decisions about their care
Note18 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 May 2023
Supporting people to live healthier lives and access healthcare services
Note18 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note18 May 2023
Staff support: induction, training, skills and experience
Note18 May 2023
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note18 May 2023
Adapting service design and decoration to meet people's needs

Note18 May 2023
Communication with families was praised; the registered manager was described as approachable and responsive.
Note18 May 2023
Person-centred care plans written in an accessible, respectful manner with regular review by a dedicated project worker.
Note18 May 2023
Open, non-blame culture supported incident learning and continuous improvement.
Note18 May 2023
Regular supervision, training and development opportunities were provided to staff.
Note18 May 2023
Effective infection prevention and control, including a well-managed COVID-19 outbreak.
Note18 May 2023

Note18 May 2023
End of life care and support
Note18 May 2023
Improving care quality in response to complaints or concerns
Note18 May 2023
Supporting people to maintain relationships and avoid social isolation
Note18 May 2023
Meeting people's communication needs
Note18 May 2023
Planning personalised care to ensure people have choice, control and preferences met

Note18 May 2023
Learning lessons when things go wrong
Note18 May 2023
Preventing and controlling infection
Note18 May 2023
Using medicines safely
Note18 May 2023
Staffing and recruitment
Note18 May 2023
Assessing risk, safety monitoring and management
Note18 May 2023
Systems and processes to safeguard people from the risk of abuse

Note18 May 2023
Continuous learning and improving care
Note18 May 2023
Engaging and involving people, public and staff; working in partnership
Note18 May 2023
Duty of candour
Note18 May 2023
Promoting a positive, person-centred, open and inclusive culture
Note18 May 2023
Managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements