Charlotte's Compassionate Care Services Ltd

Sunbury-on-thames, TW16 · Established 2021

A CQC-regulated home-care provider serving Sunbury-on-thames, registered since 2021. Rated Requires improvement at its most recent CQC inspection (Dec 2022).

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What the CQC found

The five questions inspectors ask, and how Charlotte's scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“The registered manager understood duty of candour responsibilities and had apologised and offered solutions when things went wrong”
CQC inspection report, Dec 2022

“There were appropriate procedures for dealing with complaints and people told us concerns had been dealt with promptly and efficiently”
CQC inspection report, Dec 2022

“Staff felt well supported and liked working at the agency, with regular meetings and discussions with the registered manager”
CQC inspection report, Dec 2022

Inspection history

The trajectory matters as much as the latest rating.

Dec 2022
Requires improvement
Charlotte's Compassionate Care Services Ltd received an overall rating of Requires Improvement at its first inspection, with breaches of Regulations 12, 17 and 19 identified relating to unsafe medicines management, inadequate risk assessment, poor recruitment…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Charlotte's does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at TW16 5AD in Sunbury-on-thames. Service area not formally published; we recommend asking the agency directly when requesting a quote.

TW16

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