Church Bank Homecare Ltd

GoodRated 22/12/2022Home care · Chester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note22 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Dec 2022
Staff support: induction, training, skills and experience
Note22 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note22 Dec 2022
Quality monitoring systems in place with feedback sought via questionnaires and monthly newsletter
Note22 Dec 2022
No complaints received; people encouraged to raise 'niggles' which were quickly rectified
Note22 Dec 2022
End of life care support in place including staff training and DNAR documentation
Note22 Dec 2022
Effective infection control procedures with PPE provision and compliance checks
Note22 Dec 2022
Service was attentive and reactive to changes in people's health, working closely with health and social care professionals
Note22 Dec 2022

Note22 Dec 2022
End of life care and support
Note22 Dec 2022
Improving care quality in response to complaints or concerns
Note22 Dec 2022
Meeting people's communication needs
Note22 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Dec 2022
Learning lessons when things go wrong
Note22 Dec 2022
Preventing and controlling infection
Note22 Dec 2022
Using medicines safely
Note22 Dec 2022
Assessing risk, safety monitoring and management
Note22 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Dec 2022
Staffing and recruitment

Note22 Dec 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note22 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note22 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.2 km awayCheshire West and Chester

Registered manager: Jones, Anne

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