Operated by Your Quality Care Services Limited

Your Quality Care Services Limited (Avon Park)

GoodRated 4 Jun 2023Home care · Bath

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note6 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note6 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note6 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note6 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Apr 2023
Staff support: induction, training, skills and experience
Note6 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Apr 2023
No formal complaints received; concerns raised informally were resolved promptly.
Note6 Apr 2023
End of life care was considered with clear staff roles and documented wishes.
Note6 Apr 2023
Staff received high-quality, sometimes bespoke training tailored to individual people's needs.
Note6 Apr 2023
An open, inclusive and family-oriented culture was embedded throughout the service.
Note6 Apr 2023
Strong management links with health and social care professionals supported effective, timely care.
Note6 Apr 2023

Note6 Apr 2023
End of life care and support
Note6 Apr 2023
Improving care quality in response to complaints or concerns
Note6 Apr 2023
Meeting people's communication needs
Note6 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Apr 2023
Working in partnership with others
Note6 Apr 2023
Engaging and involving people using the service, the public and staff
Note6 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 Apr 2023
How the provider understands and acts on the duty of candour
Note6 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering