Operated by Hales Group Limited

Hales Group Limited - Rotherham

GoodRated 6 Aug 2023Home care · Rotherham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

7 findings

Note8 Jun 2023
Open, positive culture with clear management structure and comprehensive performance reporting
Note8 Jun 2023
People involved in developing their own care plans; 'You Said, We Did' feedback loop demonstrated responsiveness
Note8 Jun 2023
Lessons learned from accidents and incidents shared with staff via meetings, emails and supervision
Note8 Jun 2023
Medicines supported safely with staff competency spot checks; relatives reported no concerns
Note8 Jun 2023
Staff completed relevant training including moving and handling, safeguarding, dementia care and received structured induction
Note8 Jun 2023
Safe recruitment process including DBS checks; people received care from regular staff who arrived on time
Note8 Jun 2023
Detailed, person-centred care records accessible via electronic app kept staff up to date on people's needs