All Seasons Care Limited

GoodRated 12 Sept 2023Home care · Birmingham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

24 findings

Other

Note9 Dec 2023
Registered manager understood duty of candour responsibilities.
Note9 Dec 2023
Regular reviews and feedback surveys; people responded very positively.
Note9 Dec 2023
Good multi-agency working with chiropody, pharmacy, occupational therapy, and district nurses.
Note9 Dec 2023
Positive, person-centred culture with approachable management team available '24/07'.
Note9 Dec 2023
Open learning culture encouraging staff to report mistakes and concerns.
Note9 Dec 2023
Effective infection prevention and control practices in place.
Note9 Dec 2023
Strong safeguarding awareness among staff; no recent safeguarding concerns at time of inspection.
Note9 Dec 2023
Adequate staffing levels with safe recruitment practices including DBS checks.
Note9 Dec 2023
People felt safely supported and were happy with their care; staff knew people's needs well.
moderategovernance9 Dec 2023
Medicines management systems had not assisted the registered manager to identify guidance for staff on the use of prescribed creams was limited.
moderatecare_planning9 Dec 2023
Systems to monitor the quality of people's care had not enabled the registered manager to identify the need for more detail in some people's care plans.
minormedication_management9 Dec 2023
the recording of checks was not systematic. The registered manager stated they planned to include a record of these checks in their quality assurance monitoring.
moderatemedication_management9 Dec 2023
body maps were not always used to show staff exactly where to apply creams

safe

Note9 Dec 2023
Learning lessons when things go wrong
Note9 Dec 2023
Preventing and controlling infection
Note9 Dec 2023
Systems and processes to safeguard people from the risk of abuse
Note9 Dec 2023
Staffing and recruitment
Note9 Dec 2023
Assessing risk, safety monitoring and management
Note9 Dec 2023
Using medicines safely

well_led

Note9 Dec 2023
Working in partnership with others
Note9 Dec 2023
How the provider understands and acts on the duty of candour
Note9 Dec 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note9 Dec 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note9 Dec 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements