Operated by Unique Community Services Ltd

Unique Community Services Manchester

GoodRated 20/01/2023Home care · Manchester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity; Respecting and promoting people's privacy, dignity and independence

Note20 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note20 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Jan 2023
Staff support: induction, training, skills and experience
Note20 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jan 2023
Open and inclusive culture with staff reporting high job satisfaction and strong management support.
Note20 Jan 2023
In-house speech and language therapists and positive behaviour support team enhancing responsiveness.
Note20 Jan 2023
Dedicated Family Care Navigator supporting community engagement and social inclusion.
Note20 Jan 2023
Excellent partnership working with multidisciplinary teams, praised by health and social care professionals as 'refreshing' and 'proactive'.
Note20 Jan 2023
Effective governance with a regular schedule of audits, electronic care plans, and strong registered manager oversight.
Note

Note20 Jan 2023
End of life care and support
Note20 Jan 2023
Improving care quality in response to complaints or concerns
Note20 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note20 Jan 2023
Meeting people's communication needs
Note20 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Jan 2023
Preventing and controlling infection
Note20 Jan 2023
Using medicines safely
Note20 Jan 2023
Staffing and recruitment
Note20 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note20 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note20 Jan 2023
Working in partnership with others
Note20 Jan 2023
How the provider understands and acts on the duty of candour
Note20 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note20 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info