Mobile Care Services Limited

Requires improvementRated 17/03/2026Home care · Atherstone

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Mar 2020
Supporting people to express their views and be involved in making decisions about their care
Note19 Mar 2020
Respecting and promoting people's privacy, dignity and independence
Note19 Mar 2020
Ensuring people are well treated and supported, equality and diversity

Note19 Mar 2020
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note19 Mar 2020
Supporting people to live healthier lives, access healthcare services and support
Note19 Mar 2020
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Mar 2020
Staff support: induction, training, skills and experience
Note19 Mar 2020
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Jan 2021
Staff felt well supported, valued and enjoyed their work, reflecting a positive organisational culture.
Note26 Jan 2021
Effective quality assurance processes including twice-yearly surveys, complaint logging and trend analysis were in place.
Note26 Jan 2021
The service was flexible and responsive to people's individual preferences and changing needs, including rural adverse-weather contingency planning.
Note26 Jan 2021
Staff received comprehensive induction and regular refresher training including moving and handling, safeguarding, medication and infection control.
Note26 Jan 2021
Consistent care worker allocation fostered long-term positive relationships; 97% of people said they were completely happy with the service.

Note19 Mar 2020
Improving care quality in response to complaints or concerns
Note19 Mar 2020
Meeting people's communication needs
Note19 Mar 2020
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Mar 2020
Systems and processes to safeguard people from the risk of abuse
Note19 Mar 2020
Staffing and recruitment
Note19 Mar 2020
Preventing and controlling infection
Note19 Mar 2020
Using medicines safely
Note19 Mar 2020
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note19 Mar 2020
Continuous learning and improving care
Note19 Mar 2020
Working in partnership with others
Note19 Mar 2020
Engaging and involving people using the service, the public and staff
Note19 Mar 2020
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info