Operated by Midshires Care Limited

Helping Hands Cirencester

GoodRated 18/01/2023Home care · Cirencester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note18 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note18 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note18 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note18 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note18 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note18 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note18 Jan 2023
Staff support: induction, training, skills and experience
Note18 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note18 Jan 2023
Strong governance systems including spot checks, questionnaires, huddle meetings and newsletters supported continuous improvement.
Note18 Jan 2023
Complaints and concerns were taken seriously and addressed comprehensively in a timely manner.
Note18 Jan 2023
Effective use of technology (care app) enabled real-time monitoring of care calls and timely communication of changing needs.
Note18 Jan 2023
The service worked collaboratively with healthcare professionals and relatives, receiving positive feedback from external professionals.
Note18 Jan 2023
A positive learning culture was promoted by the registered manager, with accidents and incidents shared and acted upon promptly.
Note

Note18 Jan 2023
End of life care and support
Note18 Jan 2023
Improving care quality in response to complaints or concerns
Note18 Jan 2023
Meeting people's communication needs
Note18 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note18 Jan 2023
Learning lessons when things go wrong
Note18 Jan 2023
Preventing and controlling infection
Note18 Jan 2023
Using medicines safely
Note18 Jan 2023
Staffing and recruitment
Note18 Jan 2023
Assessing risk, safety monitoring and management
Note18 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note18 Jan 2023
Working in partnership with others
Note18 Jan 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note18 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note18 Jan 2023
How the provider understands and acts on the duty of candour
Note18 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering