Operated by In Home Care Limited

In Home Care Haslemere & Grayshott

GoodRated 14/01/2023Home care · Haslemere

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Note14 Jan 2023
Regular feedback sought from people, relatives and staff with action taken on suggestions
Note14 Jan 2023
Duty of candour policy in place; all notifiable incidents reported to CQC
Note14 Jan 2023
Clear quality assurance audits including care plan audits and incident trend analysis
Note14 Jan 2023
People and relatives felt involved in care decisions and able to raise concerns freely
Note14 Jan 2023
Strong multidisciplinary working with social workers, OT and health professionals
Note14 Jan 2023
Registered manager maintained a training matrix ensuring all staff remained up to date
Note14 Jan 2023
Consistent, personalised care with staff knowing people's preferences in detail
Note14 Jan 2023
Medicines managed safely with staff collecting and administering as required
Note14 Jan 2023
Staff had sufficient time between calls and no missed or late visits reported
Note14 Jan 2023
Safe recruitment processes including DBS checks, reference checks and gap analysis
Note14 Jan 2023
Thorough individual risk assessments embedded in care plans with regular reviews
Note14 Jan 2023
People felt safe and staff were confident in raising safeguarding concerns promptly