Note29 Jan 2020
A recent audit had already identified the care planning gap and a new person-centred assessment form was underway
Note29 Jan 2020
Complaints were recorded, investigated and responded to proactively
Note29 Jan 2020
Staff felt well supported with regular appraisals twice a year and open access to management
Note29 Jan 2020
Regular spot checks, audits and yearly feedback forms demonstrated commitment to quality assurance
Note29 Jan 2020
Effective induction including two-week shadowing period ensured staff competency before working independently
Note29 Jan 2020
Staff demonstrated good understanding of the Mental Capacity Act 2005 and people's rights were protected
Note29 Jan 2020
Consistent staff deployment ensured people received care from regular staff who knew them well
Note29 Jan 2020
Medicines were administered by trained staff with up-to-date MAR records and no recent medicines errors
Note29 Jan 2020
Risks to people's safety were assessed and reviewed regularly with appropriate measures in place to minimise them
minorcare_planning29 Jan 2020
People's records contained information on people's health needs and practical tasks...but they did not contain person centred information about people such as their wishes, preferences and backgrounds…
Note15 Dec 2019
Service actively monitored quality through observations, audits, and annual surveys, all returning positive feedback.
Note15 Dec 2019
Effective safeguarding systems in place with staff confident in reporting concerns and understanding of external agencies.
Note15 Dec 2019
Strong leadership culture with open communication, positive staff morale, and proactive partnership working with healthcare professionals.
Note15 Dec 2019
Medicines were managed safely with governance systems in place to identify and address recording errors.
Note15 Dec 2019
Care plans were personalised, person-centred, and regularly reviewed in line with changing needs.
Note15 Dec 2019
Staff were well-trained, supported through supervision and annual appraisals, and demonstrated competency in care delivery.
Note15 Dec 2019
People and relatives consistently reported feeling safe and spoke positively about staff, with high continuity of care workers.