Operated by Graceful Hands Care Ltd

Graceful Hands Care

Requires improvementRated 18/03/2023Home care · Chatham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Supporting people to express their views and be involved in making decisions
Note4 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note4 Apr 2023
Respecting and promoting people's privacy, dignity and independence

Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Staff support: induction, training, skills and experience
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards
Note4 Apr 2023
Supporting people to live healthier lives; staff working with other agencies

Note4 Apr 2023
Pre-admission assessments were carried out to ensure people's needs could be met.
Note4 Apr 2023
Medicines systems and staff competency checks were in place despite no current medicines support needed.
Note4 Apr 2023
People and relatives commented positively about care staff and the registered manager.
Note4 Apr 2023
People's care records documented culture and religion; people could choose call times and gender of care staff.
Note4 Apr 2023
People's privacy, dignity and independence were respected by staff.
Note4 Apr 2023

Note4 Apr 2023
End of life care and support
Note4 Apr 2023
Improving care quality in response to complaints or concerns
Note4 Apr 2023
Planning personalised care to ensure people have choice and control
Note4 Apr 2023
Meeting people's communication needs

Note4 Apr 2023
Using medicines safely
Note4 Apr 2023
Preventing and controlling infection
Note4 Apr 2023
Systems and processes to safeguard people; learning lessons when things go wrong
Note4 Apr 2023
Staffing and recruitment
Note4 Apr 2023
Assessing risk, safety monitoring and management

Note4 Apr 2023
Working in partnership with others
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Apr 2023
Engaging and involving people using the service, the public and staff
Note4 Apr 2023
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info