Operated by Aim24 Care Limited

Aim24 Care - Main Office

GoodRated 12 Mar 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note3 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note3 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note3 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note3 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Dec 2022
Staff support, training, skills and experience
Note3 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Dec 2022
Staff maintained detailed daily logs reviewed in real time by the registered manager
Note3 Dec 2022
Effective infection control measures including PPE and documented compliance with infection control plans
Note3 Dec 2022
The service delivered culturally sensitive care and assessed people's cultural and religious needs
Note3 Dec 2022
Care plans were personalised, developed with people and families, and reviewed every three months
Note3 Dec 2022
The registered manager was accessible 24/7 including bank holidays and proactively contacted staff weekly
Note3 Dec 2022

Note3 Dec 2022
Working in partnership with others
Note3 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Dec 2022
How the provider understands and acts on the duty of candour
Note3 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info