Operated by Premald Care Ltd

Premald Care

GoodRated 25/08/2022Home care · Brentwood

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note25 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Aug 2022
Staff support: induction, training, skills and experience
Note25 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Aug 2022
Manager aware of duty of candour and CQC notification responsibilities
Note25 Aug 2022
Visible, approachable management with effective quality audit systems
Note25 Aug 2022
Effective complaints policy with monthly audits
Note25 Aug 2022
Positive feedback from people and relatives about kind, caring staff
Note25 Aug 2022
Personalised, detailed support plans developed with people and relatives
Note25 Aug 2022
Regular supervision, appraisal and spot checks

Note25 Aug 2022
End of life care and support
Note25 Aug 2022
Improving care quality in response to complaints or concerns
Note25 Aug 2022
Meeting people's communication needs
Note25 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Aug 2022
Learning lessons when things go wrong
Note25 Aug 2022
Preventing and controlling infection
Note25 Aug 2022
Using medicines safely
Note25 Aug 2022
Staffing and recruitment
Note25 Aug 2022
Assessing risk, safety monitoring and management
Note25 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Aug 2022
Continuous learning and improving care; working in partnership with others
Note25 Aug 2022
Engaging and involving people, the public and staff
Note25 Aug 2022
Clear roles, quality performance, risks, regulatory requirements and duty of candour
Note25 Aug 2022
Promoting a positive, person-centred culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info