Operated by Hasz Recruitment Solutions Ltd

Hasz Homecare Services

GoodRated 3 Oct 2023Home care · Crawley

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note10 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note10 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note10 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Mar 2023
Staff support: induction, training, skills and experience
Note10 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note10 Mar 2023
Ensuring consent to care and treatment in line with law and guidance

Note10 Mar 2023
Registered manager demonstrated knowledge of regulatory requirements and duty of candour.
Note10 Mar 2023
Positive and inclusive leadership culture with regular staff supervision and spot checks.
Note10 Mar 2023
Effective quality assurance processes including use of an electronic care management system.
Note10 Mar 2023
Care plans were personalised and people were involved in care plan reviews.
Note10 Mar 2023
People's dignity, privacy and independence were consistently respected by staff.
Note10 Mar 2023

Note10 Mar 2023
End of life care and support
Note10 Mar 2023
Improving care quality in response to complaints or concerns
Note10 Mar 2023
Meeting people's communication needs
Note10 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Mar 2023
Preventing and controlling infection
Note10 Mar 2023
Using medicines safely
Note10 Mar 2023
Systems and processes to safeguard people from the risk of abuse
Note10 Mar 2023
Staffing and recruitment
Note10 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note10 Mar 2023
Continuous learning and improving care; Working in partnership with others
Note10 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Mar 2023
How the provider understands and acts on the duty of candour
Note10 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info