Operated by C & S Homecare Ltd

C & S Homecare Limited

GoodRated 11 Apr 2023Home care · Alfreton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note4 Nov 2023
Regular satisfaction surveys with action taken on improvement themes
Note4 Nov 2023
Strong partnership working with local health teams, GP surgeries, and external professionals
Note4 Nov 2023
Positive learning culture with lessons shared following incidents, including a minor medicines error involving a pharmacy change
Note4 Nov 2023
Registered manager carries out regular routine checks of care and medicines records
Note4 Nov 2023
Electronic care record system accessible by people and families, with alerts for missed or late care tasks
Note4 Nov 2023
Provider only accepts new referrals when sufficient staff are already available, preventing overstretch
Note4 Nov 2023
Very low staff turnover providing consistent care from staff who know people well

Note4 Nov 2023
Working in partnership with others
Note4 Nov 2023
Continuous learning and improving care
Note4 Nov 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note4 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 Nov 2023
How the provider understands and acts on the duty of candour
Note4 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering