Operated by Heartwell Care Ltd

Heartwell House Residential Care Home

GoodRated 14/06/2022Home care · Leicester

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Other

Note14 Jun 2022
Positive feedback from people and relatives about safety and culture
Note14 Jun 2022
Effective partnership working with local authority and health/social care professionals
Note14 Jun 2022
Person-centred, inclusive culture respecting equality, diversity and human rights
Note14 Jun 2022
Service working within the principles of the Mental Capacity Act with appropriate DoLS authorisations
Note14 Jun 2022
Medicines administered safely with STOMP principles applied
Note14 Jun 2022
Staff trained in safeguarding and knew how to report concerns
Note14 Jun 2022
Low staff turnover supporting consistent care from staff who knew people well
Note14 Jun 2022
Safe staff recruitment procedures including DBS and reference checks
minorinfection_control14 Jun 2022
There was no ventilation in the laundry room.
minorinfection_control14 Jun 2022
The infection prevention control audit had not identified two dining room chairs had damaged outer covers
moderatecare_planning14 Jun 2022
The changes made to people's care plans and the DoLS care plans were not always clear for staff to follow.
minorrecord_keeping14 Jun 2022
it was difficult to establish when they were last reviewed as none were dated
moderateleadership14 Jun 2022
The service had no registered manager. The provider told us a suitable person had been identified but the appointment was not confirmed.
moderategovernance14 Jun 2022
The provider had not consistently notified CQC about significant events such as incidents, accidents and where there were restrictions placed on people's live.

safe

Note14 Jun 2022
Preventing and controlling infection
Note14 Jun 2022
Using medicines safely
Note14 Jun 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note14 Jun 2022
Assessing risk, safety monitoring and management
Note14 Jun 2022
Staffing and recruitment
Note2 Apr 2022
Learning lessons when things go wrong

well_led

Note14 Jun 2022
Working in partnership with others
Note14 Jun 2022
Engaging and involving people using the service, the public and staff
Note14 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 Jun 2022
How the provider understands and acts on the duty of candour
Note14 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note2 Apr 2022
Working in partnership with others