Operated by Core Prospects Care Services Limited

Core Prospects Limited - 37 Sandringham Crescent

GoodRated 15/12/2022Home care · South Harrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note15 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Dec 2022
Staff support: induction, training, skills and experience
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance

Note15 Dec 2022
The provider demonstrated duty of candour and was open about recent safeguarding events and lessons learned.
Note15 Dec 2022
Staff worked effectively with external health and social care professionals.
Note15 Dec 2022
Positive outcomes were evidenced, including supporting a person to manage their own medicines successfully.
Note15 Dec 2022
The provider was implementing an electronic monitoring system to identify failures in real time.
Note15 Dec 2022
People spoke positively about staff, describing them as 'very nice and very helpful'.
Note15 Dec 2022

Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Staffing and recruitment
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Assessing risk, safety monitoring and management

Note15 Dec 2022
Working in partnership with others: Continuous learning and improving care
Note15 Dec 2022
Engaging and involving people using the service, the public and staff
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements