Operated by Mackley Home Care Limited

Mackley Homecare Limited

GoodRated 31/12/2022Home care · Bromley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Apr 2019
Respecting and promoting people's privacy, dignity and independence
Note3 Apr 2019
Supporting people to express their views and be involved in making decisions about their care
Note3 Apr 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Apr 2019
Staff working with other agencies to provide consistent, effective, timely care
Note3 Apr 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Apr 2019
Staff support: induction, training, skills and experience
Note3 Apr 2019
Ensuring consent to care and treatment in line with law and guidance
Note3 Apr 2019
Assessing people's needs and choices

Note3 Apr 2019
Complaints processes were in place and the service was responsive to local authority recommendations.
Note3 Apr 2019
People's communication needs were identified and recorded in line with the accessible information standard.
Note3 Apr 2019
No missed visits reported and staff were described as reliable and punctual.
Note3 Apr 2019
Staff received training including on MCA, equality and diversity, infection control and end of life care.
Note3 Apr 2019
People and relatives were involved in care planning and reviews.
Note3 Apr 2019

Note3 Apr 2019
End of life care and support
Note3 Apr 2019
Improving care quality in response to complaints or concerns
Note3 Apr 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note3 Apr 2019
Working in partnership with others
Note3 Apr 2019
Engaging and involving people using the service, the public and staff
Note3 Apr 2019
Planning and promoting person-centred, high-quality care and support with openness
Note3 Apr 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note3 Apr 2019
Continuous learning and improving care