Operated by Voyage 1 Limited

Voyage (DCA) Berkshire

GoodRated 22/11/2022Home care · Reading

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note3 Aug 2024
People and relatives consistently reported kind, caring and respectful staff interactions.
Note3 Aug 2024
Staff supported via regular one-to-one supervisions, team meetings and annual appraisals.
Note3 Aug 2024
Missed call monitoring system ensured visits not started within 10 minutes were followed up promptly.
Note3 Aug 2024
Individualised communication guidelines in place in line with Accessible Information Standard.
Note3 Aug 2024
Staff received annual safeguarding training and knew how to report abuse, including whistleblowing contacts.
Note3 Aug 2024
Monthly medicine audits, incident/accident theme analysis, and monthly operations assurance visit audits demonstrated strong governance.
Note3 Aug 2024
Effective multi-agency partnership working with GPs, local authorities, chiropodists and dentists.
Note3 Aug 2024
Robust recruitment procedures including DBS checks, employment history and relevant qualifications for all staff files.
Note3 Aug 2024
Person-centred care plans were personalised, regularly reviewed, and written in easy-read formats with pictures.
Note3 Aug 2024
People experienced good continuity of care from staff they knew well, with rotas confirming consistent staffing.
minormedication_management3 Aug 2024
We identified one person was on a high-risk medicine... a protocol in place to identify risks for staff to be aware of whilst the person is on that medicine... this was not seen.