Note12 Dec 2025
Staff supported people with nutrition and hydration, providing encouragement and leaving snacks and drinks.
Note12 Dec 2025
People felt safe with staff; one person said staff ensured curtains were drawn and doors locked before leaving.
Note12 Dec 2025
Staff wore PPE including aprons and gloves and described relevant infection control measures.
Note12 Dec 2025
Staff demonstrated understanding of safeguarding responsibilities and reported concerns to management appropriately.
Note12 Dec 2025
People and relatives said staff treated them with respect, dignity, and had a caring and friendly approach.
criticalsafeguarding12 Dec 2025
A person was assessed as lacking capacity around medicines... the person had full access to all their medicines, placing them at risk of significant harm.
criticalrecord_keeping12 Dec 2025
Audits were not always effective as staff were auditing their own records... the daily care records were then audited by the same carer who made the error.
moderateconsent_capacity12 Dec 2025
Mental capacity assessments had not been completed or were incomplete... people were not always able to make day-to-day choices about their lives.
criticalleadership12 Dec 2025
The provider failed to be honest and transparent with CQC... they told us they employed 35 staff at our initial inspection, but sent a training matrix to the local authority which contained 42 staff n…
criticalgovernance12 Dec 2025
The provider had falsely completed an audit of a person's daily notes... completing audits of the notes (which they were not in possession of) and recording there were no issues.
criticalstaff_training12 Dec 2025
a staff member had no record of training for medicines awareness, falls awareness, health and safety and learning disability training.
moderatecare_planning12 Dec 2025
a person's records stated the person had a walking frame, but another document stated there was no equipment used by this person.
criticalmedication_management12 Dec 2025
a staff member had dispensed a person's medicines and left them in a pot next to the bed for the person to take when she arrived home. The staff member signed the MAR chart.
criticalmissed_or_late_visits12 Dec 2025
staff had been 45 minutes late to support people... staff had stayed for less than half of the allocated time people had to receive their support.
criticalstaffing_levels12 Dec 2025
we found calls where staff were logged in at 2 different people's addresses at the same time.