Emilia Jean Care Limited

GoodRated 2 Aug 2023Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note9 Aug 2023
Staff induction included shadowing and introductions to people before delivering care.
Note9 Aug 2023
Timely referrals to other agencies and proactive identification of health needs.
Note9 Aug 2023
Effective infection prevention and control systems with adequate PPE supplies.
Note9 Aug 2023
Positive staff morale and open, transparent culture promoted by management.
Note9 Aug 2023
Person-centred care planning with people actively involved in their own assessments.
Note9 Aug 2023
Medicines managed safely with trained staff and competency assessments in place.
Note9 Aug 2023
Good continuity of care provided by a small number of regular staff who knew people well.
Note9 Aug 2023
People felt safe and expressed high trust in staff, with consistent positive feedback about care quality.
minorgovernance9 Aug 2023
people's feedback was not recorded consistently to ensure it could be used as part of a quality assurance system to improve the service.
minorsupervision_appraisal9 Aug 2023
The provider had not ensured all staff received a planned, structured formal supervision on a regular basis...these were not always recorded.
minorrecord_keeping9 Aug 2023
whilst employment references were obtained these were not always recorded. The provider confirmed they would update their practice immediately.