Operated by South Essex Special Needs Housing Association Limited

South Essex Special Needs Housing Association Limited (SESNHA)

GoodRated 5 Nov 2023Home care · Basildon

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note11 May 2023
Electronic system for call monitoring, care planning, medication and staff training records successfully implemented.
Note11 May 2023
Service worked effectively in partnership with people, relatives and other health and social care professionals.
Note11 May 2023
Open and positive culture with strong registered manager leadership driving continuous improvement.
Note11 May 2023
Effective systems for monitoring missed or late calls with analysis of themes and trends.
Note11 May 2023
Risk assessments used nationally recognised tools and were updated promptly via electronic app when needs changed.
Note11 May 2023
Electronic MAR enabled real-time identification and response to medication errors or omissions.
Note11 May 2023
Staff had sufficient time allocated for care visits including travel time between clients.
Note11 May 2023
Robust recruitment checks including DBS checks were embedded following previous recommendations.
minormedication_management11 May 2023
Whilst care plans set out people's PRN or 'as required' medications such as painkillers and laxatives, this required further detail to show when these medicines might be required.