Enigma Clinical Solutions Ltd

Requires improvementRated 28/03/2023Home care · Weston-super-mare

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note28 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Mar 2023
Staff support: induction, training, skills and experience

Note28 Mar 2023
Following inspection, the provider promptly supplied updated risk assessments and care plan examples.
Note28 Mar 2023
The registered manager understood and could articulate their duty of candour responsibilities.
Note28 Mar 2023
The service worked with external health and social care professionals including GPs and social workers.
Note28 Mar 2023
Policies referenced the Mental Capacity Act and staff demonstrated understanding of consent principles.
Note28 Mar 2023
Staff spoke positively about the management team and described good internal communication.
Note28 Mar 2023

Note28 Mar 2023
Meeting people's communication needs
Note28 Mar 2023
Improving care quality in response to complaints or concerns
Note28 Mar 2023
Planning personalised care to ensure people have choice and control

Note28 Mar 2023
Systems and processes to safeguard people; Learning lessons when things go wrong
Note28 Mar 2023
Preventing and controlling infection
Note28 Mar 2023
Staffing and recruitment
Note28 Mar 2023
Using medicines safely
Note28 Mar 2023
Assessing risk, safety monitoring and management

Note28 Mar 2023
Duty of candour
Note28 Mar 2023
Working in partnership with others; Continuous learning and improving care
Note28 Mar 2023
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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