Operated by Teign Angels Ltd

Teign Angels

GoodRated 25/02/2023Home care · Newton Abbot

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note26 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note26 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2023
Staff support: induction, training, skills and experience
Note26 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Apr 2023
Proactive end-of-life care planning in collaboration with people, families and professionals
Note26 Apr 2023
Effective partnership working with external professionals and timely communication
Note26 Apr 2023
Strong governance including audits of medicines, training, missed visits and safeguarding concerns
Note26 Apr 2023
Person-centred care with high satisfaction; professionals described service as their first choice for family
Note26 Apr 2023
Medicines administered safely with staff training and spot-check competency assessments
Note26 Apr 2023

Note26 Apr 2023
End of life care and support
Note26 Apr 2023
Improving care quality in response to complaints or concerns
Note26 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note26 Apr 2023
Meeting people's communication needs
Note26 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Apr 2023
Preventing and controlling infection
Note26 Apr 2023
Using medicines safely
Note26 Apr 2023
Staffing and recruitment
Note26 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note26 Apr 2023
Working in partnership with others
Note26 Apr 2023
Continuous learning and improving care
Note26 Apr 2023
Engaging and involving people using the service, the public and staff
Note26 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note26 Apr 2023
How the provider understands and acts on the duty of candour
Note26 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering