Alwdo Assist Ltd

GoodRated 14/12/2022Home care · Erith

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 May 2024
Respecting and promoting people's privacy, dignity and independence
Note15 May 2024
Supporting people to express their views and be involved in making decisions about their care
Note15 May 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note15 May 2024
Ensuring consent to care and treatment in line with law and guidance
Note15 May 2024
Staff working with other agencies to provide consistent, effective, timely care
Note15 May 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note15 May 2024
Staff support: induction, training, skills and experience
Note15 May 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 May 2024
Effective infection control practices: PPE used correctly and infection control training completed.
Note15 May 2024
Satisfaction surveys conducted; responses were consistently positive.
Note15 May 2024
Quality audits in place covering care plans, home visits and staff training.
Note15 May 2024
Clear management structure with an accessible, supportive registered manager and out-of-hours on-call system.
Note15 May 2024
Staff treated people with dignity, respect and promoted independence during personal care.
Note15 May 2024

Note15 May 2024
End of life care and support
Note15 May 2024
Improving care quality in response to complaints or concerns
Note15 May 2024
Meeting people's communication needs
Note15 May 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 May 2024
Learning lessons when things go wrong
Note15 May 2024
Preventing and controlling infection
Note15 May 2024
Using medicines safely
Note15 May 2024
Systems and processes to safeguard people from the risk of abuse
Note15 May 2024
Assessing risk, safety monitoring and management
Note15 May 2024
Staffing and recruitment

Note15 May 2024
Working in partnership with others
Note15 May 2024
Engaging and involving people using the service, the public and staff
Note15 May 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 May 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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