Operated by Jessamy Staffing Solutions Limited

Jessamy Platinum Homecare

GoodRated 23/12/2022Home care · Bolton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Dec 2022
Respecting and promoting people's privacy, dignity and independence; respecting equality and diversity
Note23 Dec 2022
Supporting people to express their views and be involved in making decisions about their care

Note23 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Dec 2022
Supporting people to eat and drink enough; access healthcare services; staff working with other agencies
Note23 Dec 2022
Staff support: induction, training, skills and experience
Note23 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note23 Dec 2022
Communication needs clearly documented with guidance for staff in care plans
Note23 Dec 2022
Effective partnership working with external professionals, local authority and relatives
Note23 Dec 2022
Provider declined new packages until appropriate staffing levels and skills were in place
Note23 Dec 2022
Dedicated compliance officer recruited to improve governance and audit oversight
Note23 Dec 2022
Relatives praised staff as kind, caring and compassionate
Note23 Dec 2022
Strong staff induction including shadowing, mandatory training and competency checks

Note23 Dec 2022
End of life care and support
Note23 Dec 2022
Improving care quality in response to complaints or concerns
Note23 Dec 2022
Supporting people to develop and maintain relationships; activities socially and culturally relevant
Note23 Dec 2022
Meeting people's communication needs
Note23 Dec 2022
Planning personalised care to ensure people have choice and control

Note23 Dec 2022
Learning lessons when things go wrong
Note23 Dec 2022
Preventing and controlling infection
Note23 Dec 2022
Using medicines safely
Note23 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note23 Dec 2022
Assessing risk, safety monitoring and management
Note23 Dec 2022
Staffing and recruitment

Note23 Dec 2022
Working in partnership with others
Note23 Dec 2022
Continuous learning and improving care
Note23 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note23 Dec 2022
How the provider understands and acts on the duty of candour
Note23 Dec 2022
Engaging and involving people using the service, the public and staff
Note23 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering