Operated by Providence Care Solutions Ltd

Providence Care Solutions

GoodRated 24/02/2023Home care · Waltham Cross

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note24 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 Feb 2023
Ensuring people are well treated and supported; equality and diversity

Note24 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note24 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 Feb 2023
Staff support: induction, training, skills and experience
Note24 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note24 Feb 2023
Systems were in place to monitor call times and prevent missed or late visits.
Note24 Feb 2023
The service worked in partnership with health professionals and engaged well with families.
Note24 Feb 2023
Quality assurance audits, daily note reviews and spot checks were conducted by the registered manager.
Note24 Feb 2023
Person-centred care plans included preferences, communication needs and independence-promotion strategies.
Note24 Feb 2023
Regular supervisions were carried out and staff reported feeling supported by an approachable registered manager.
Note24 Feb 2023

Note24 Feb 2023
End of life care and support
Note24 Feb 2023
Improving care quality in response to complaints or concerns
Note24 Feb 2023
Meeting people's communication needs
Note24 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Feb 2023
Preventing and controlling infection
Note24 Feb 2023
Learning lessons when things go wrong
Note24 Feb 2023
Staffing and recruitment
Note24 Feb 2023
Using medicines safely
Note24 Feb 2023
Assessing risk, safety monitoring and management
Note24 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note24 Feb 2023
Working in partnership with others
Note24 Feb 2023
How the provider understands and acts on the duty of candour
Note24 Feb 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note24 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info