Operated by 365 Homecare Ltd

Guardian Angel Carers Farnham Fleet Farnborough

GoodRated 25/04/2023Home care · Farnham

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

Other

Note25 Apr 2023
Comprehensive business continuity planning including a daily stand-in carer and all staff trained in personal care delivery
Note25 Apr 2023
Open and transparent 'just culture' encouraging incident reporting and learning
Note25 Apr 2023
Effective partnership working with health and social care professionals to deliver joined-up care
Note25 Apr 2023
Strong staff support culture including structured supervision, appraisals, professional development, welfare initiatives and recognition awards
Note25 Apr 2023
Innovative use of technology including movement sensors and a family app to promote independence and transparency
Note25 Apr 2023
Strong end of life care provision with a dedicated staff champion and links with local hospice
Note25 Apr 2023
Proactive risk assessment processes including pressure ulcer tools, moving and handling and environmental risks
Note25 Apr 2023
Robust medicines management including electronic MAR records, competency assessments and covert medication protocols
Note25 Apr 2023
Strong continuity of care with staff organised into small geographical teams to ensure consistency
Note25 Apr 2023
Consistently positive feedback from people and relatives about compassionate, kind and reliable staff
moderategovernance25 Apr 2023
We identified 1 incident where a safeguarding had been raised for a person, but the required statutory notification had not been submitted.
minorconsent_capacity25 Apr 2023
A person has the capacity to consent to their care but cannot physically sign the form then this should be recorded. This was brought to the providers attention.
minorrecord_keeping25 Apr 2023
One of the staff files we reviewed lacked a full employment history, this was raised with the providers and immediately supplied.