Operated by Yorhealth (Supported Living) Limited

Yorhealth (Supported Living) - Cheshire

Requires improvementRated 28/09/2022Home care · Middlewich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note15 Oct 2022
Staff support: induction, training, skills and experience
Note15 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Oct 2022
Adapting service, design, decoration to meet people's needs
Note15 Oct 2022
Ensuring consent to care and treatment in line with law and guidance

Note15 Oct 2022
Management visible, approachable and promoting a positive culture
Note15 Oct 2022
Effective partnership working with other health and social care professionals
Note15 Oct 2022
Safe recruitment processes including for agency staff
Note15 Oct 2022
Staff supported people to make their own choices and understood their needs and preferences
Note15 Oct 2022
Dedicated Positive Behaviour Support (PBS) coordinator and specialist nurse supporting staff training and development
Note15 Oct 2022
Good awareness, skills and understanding of individual communication needs, including Makaton and PECS

Note15 Oct 2022
End of life care and support
Note15 Oct 2022
Improving care quality in response to complaints or concerns
Note15 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Oct 2022
Meeting people's communication needs
Note15 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Oct 2022
Learning lessons when things go wrong
Note15 Oct 2022
Using medicines safely
Note15 Oct 2022
Assessing risk, safety monitoring and management
Note15 Oct 2022
Staffing and recruitment
Note15 Oct 2022
Preventing and controlling infection
Note15 Oct 2022
Systems and processes to safeguard people from the risk of abuse

Note15 Oct 2022
Engaging and involving people using the service, the public and staff
Note15 Oct 2022
How the provider understands and acts on the duty of candour; Continuous learning and improving care; Working in partnership with others
Note15 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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