Operated by Hunt Green Ltd

Greenwood Homecare Cambridge

GoodRated 17/02/2023Home care · Cambridge

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Feb 2023
Staff support: induction, training, skills and experience
Note17 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Feb 2023
Good infection control practices with consistent PPE use reported by people and relatives
Note17 Feb 2023
Safe medicines management with trained, competent staff and self-management risk assessments in place
Note17 Feb 2023
Robust quality assurance system with action plans to drive continuous improvement
Note17 Feb 2023
Strong registered manager described as approachable, professional and responsive to concerns
Note17 Feb 2023
Proactive health monitoring with timely referrals to occupational therapists, physiotherapists and GPs
Note17 Feb 2023

Note17 Feb 2023
End of life care and support
Note17 Feb 2023
Improving care quality in response to complaints or concerns
Note17 Feb 2023
Meeting people's communication needs
Note17 Feb 2023
Planning personalised care to ensure people have choice and control

Note17 Feb 2023
Learning lessons when things go wrong
Note17 Feb 2023
Preventing and controlling infection
Note17 Feb 2023
Using medicines safely
Note17 Feb 2023
Staffing and recruitment
Note17 Feb 2023
Assessing risk, safety monitoring and management
Note17 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note17 Feb 2023
Working in partnership with others
Note17 Feb 2023
Engaging and involving people using the service, the public and staff
Note17 Feb 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
Note17 Feb 2023
How the provider understands and acts on the duty of candour
Note17 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering