Operated by Nightingales Homecare Ltd

Nightingales Homecare

GoodRated 15/12/2022Home care · Egham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note15 Dec 2022
Effective partnership working with healthcare professionals and the local authority to meet people's wider needs
Note15 Dec 2022
Quality monitoring included audits and spot checks observing staff practice, communication, and promotion of independence
Note15 Dec 2022
The registered manager proactively visited people and acted on feedback, including making a safeguarding referral when a medication risk was identified
Note15 Dec 2022
Relatives praised open and responsive communication from the management team, including access to daily care logs via the app
Note15 Dec 2022
Personalised care plans were developed from detailed assessments and updated in real time via a mobile app
Note15 Dec 2022
Monthly supervisions and team meetings supported staff development and ensured consistent, up-to-date care delivery
Note15 Dec 2022
Staff received thorough inductions including shadowing, mandatory training, and specialist training (e.g. dysphagia, PEG feeding)
Note15 Dec 2022
Medicines were managed safely using an app that prevented staff logging out until all tasks were completed, enabling remote oversight
Note15 Dec 2022
Consistent staff allocation fostered positive relationships and continuity of care for people using the service
Note15 Dec 2022
People received a reliable service with good staff timekeeping and proactive communication when visits were delayed