Operated by Midshires Care Limited

Helping Hands Wigston

GoodRated 27/04/2023Home care · Wigston

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note27 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note27 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note27 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note27 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Apr 2023
Staff support: induction, training, skills and experience
Note27 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Apr 2023
Registered manager actively worked alongside staff, providing supervision, appraisal and accessible leadership
Note27 Apr 2023
Electronic care planning portal enabled family members to access care plans and feel included in relatives' support
Note27 Apr 2023
Strong governance framework including scheduled audits, survey analysis, staff meetings and engagement with local authority and managers forum
Note27 Apr 2023
Effective medicines management with staff training and regular competency checks; independence promoted where possible
Note27 Apr 2023
People's needs comprehensively assessed before service commencement, with involvement of people and family members in care planning and reviews
Note

Note27 Apr 2023
End of life care and support
Note27 Apr 2023
Improving care quality in response to complaints or concerns
Note27 Apr 2023
Meeting people's communication needs
Note27 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Apr 2023
Preventing and controlling infection
Note27 Apr 2023
Using medicines safely
Note27 Apr 2023
Staffing and recruitment
Note27 Apr 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note27 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note27 Apr 2023
Working in partnership with others
Note27 Apr 2023
Continuous learning and improving care
Note27 Apr 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note27 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note27 Apr 2023
How the provider understands and acts on the duty of candour
Note27 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering