Operated by The Happy Healing Hut C.I.C.

BeHappy@Home Southampton

Requires improvementRated 21/09/2023Home care · Southampton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note13 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Oct 2023
Staff support: induction, training, skills and experience

Note13 Oct 2023
There were safe recruitment processes including DBS checks and an out-of-hours phone line for emergencies.
Note13 Oct 2023
Care plans were reviewed regularly, involved people and relatives, and reflected people's individual preferences and needs.
Note13 Oct 2023
The provider had a community hub for wellbeing and a befriending service, with positive feedback from professionals.
Note13 Oct 2023
Infection prevention and control was managed in line with government guidance with adequate PPE provision.
Note13 Oct 2023
The provider worked in partnership with external stakeholders including social workers and health professionals to promote good outcomes.

Note13 Oct 2023
End of life care and support
Note13 Oct 2023
Improving care quality in response to complaints or concerns
Note13 Oct 2023
Meeting people's communication needs
Note13 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Oct 2023
Learning lessons when things go wrong
Note13 Oct 2023
Preventing and controlling infection
Note13 Oct 2023
Staffing and recruitment
Note13 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Oct 2023
Assessing risk, safety monitoring and management
Note13 Oct 2023
Using medicines safely

Note13 Oct 2023
Working in partnership with others
Note13 Oct 2023
Engaging and involving people using the service, the public and staff
Note13 Oct 2023
How the provider understands and acts on the duty of candour
Note13 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 Oct 2023
Continuous learning and improving care