Top Option Healthcare Limited

GoodRated 26/02/2025Home care · Southend-on-sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Oct 2022
Staff working with other agencies to provide consistent, effective, timely care
Note26 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Oct 2022
Staff support: induction, training, skills and experience

Note26 Oct 2022
Positive team culture and open communication between staff and registered manager.
Note26 Oct 2022
Staff had PPE and infection prevention control training; COVID-19 testing in place.
Note26 Oct 2022
Service worked in partnership with health and social care professionals and made appropriate referrals.
Note26 Oct 2022
Effective complaint handling with prompt action taken and monthly audits by registered manager.
Note26 Oct 2022
Risk assessments completed, reviewed and kept up to date.
Note26 Oct 2022
Staff received mandatory training and appropriate induction including shadow shifts.

Note26 Oct 2022
End of life care and support
Note26 Oct 2022
Improving care quality in response to complaints or concerns
Note26 Oct 2022
Meeting people's communication needs
Note26 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Oct 2022
Learning lessons when things go wrong
Note26 Oct 2022
Preventing and controlling infection
Note26 Oct 2022
Assessing risk, safety monitoring and management
Note26 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Oct 2022
Using medicines safely
Note26 Oct 2022
Staffing and recruitment

Note26 Oct 2022
Continuous learning and improving care; Working in partnership with others
Note26 Oct 2022
How the provider understands and acts on the duty of candour; Promoting a positive culture
Note26 Oct 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note26 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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