Operated by Age UK Stafford & District

Age UK - Stafford & District Care Services

Requires improvementRated 6 Nov 2019Home care · Stafford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Jun 2019
Respecting and promoting people's privacy, dignity and independence
Note11 Jun 2019
Supporting people to express their views and be involved in making decisions about their care
Note11 Jun 2019
Ensuring people are well treated and supported; respecting equality and diversity

Note11 Jun 2019
Supporting people to live healthier lives, access healthcare services and support
Note11 Jun 2019
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Jun 2019
Staff support: induction, training, skills and experience
Note11 Jun 2019
Assessing people's needs and choices; delivering care in line with standards
Note11 Jun 2019
Ensuring consent to care and treatment in line with law and guidance

Note11 Jun 2019
People were involved in reviews of their care and satisfaction surveys were conducted.
Note11 Jun 2019
The registered manager was approachable to both staff and people.
Note11 Jun 2019
Staff wore appropriate PPE and infection control measures were in place.
Note11 Jun 2019
People were supported to access healthcare services and appropriate referrals were made.
Note11 Jun 2019
Personalised care plans reflected people's preferences, hobbies and cultural needs.
Note11 Jun 2019
People were treated with dignity, respect and compassion; care rated Good.

Note11 Jun 2019
End of life care and support
Note11 Jun 2019
Improving care quality in response to complaints or concerns
Note11 Jun 2019
Planning personalised care to meet people's needs, preferences, interests and give them choice and control

Note11 Jun 2019
Learning lessons when things go wrong
Note11 Jun 2019
Preventing and controlling infection
Note11 Jun 2019
Staffing and recruitment
Note11 Jun 2019
Systems and processes to safeguard people from the risk of abuse
Note11 Jun 2019
Assessing risk, safety monitoring and management
Note11 Jun 2019
Using medicines safely

Note11 Jun 2019
Working in partnership with others
Note11 Jun 2019
Continuous learning and improving care
Note11 Jun 2019
Engaging and involving people using the service, the public and staff
Note11 Jun 2019
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note11 Jun 2019
Planning and promoting person-centred, high-quality care and openness