Operated by Bere Peninsula Care Limited

West View

Not RatedHome care · Yelverton

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jan 2024
Adapting service, design, decoration to meet people's needs
Note26 Jan 2024
Staff working with other agencies to provide consistent, effective, timely care
Note26 Jan 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jan 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Jan 2024
Staff support: induction, training, skills and experience
Note26 Jan 2024
Ensuring consent to care and treatment in line with law and guidance

Note26 Jan 2024
The management team were open, honest and committed to improvement during and after the inspection.
Note26 Jan 2024
People and relatives were actively engaged through monthly resident meetings, weekly relative updates, and annual surveys.
Note26 Jan 2024
DoLS authorisations had been identified and applied for appropriately.
Note26 Jan 2024
A calm, positive culture was observed with person-centred interactions at mealtimes and throughout the service.
Note26 Jan 2024
The service had good working relationships with healthcare professionals including weekly GP visits and community nurse support.
Note

Note26 Jan 2024
Preventing and controlling infection
Note26 Jan 2024
Staffing and recruitment
Note26 Jan 2024
Systems and processes to safeguard people from the risk of abuse
Note26 Jan 2024
Learning lessons when things go wrong
Note26 Jan 2024
Using medicines safely
Note26 Jan 2024
Assessing risk, safety monitoring and management

Note26 Jan 2024
Working in partnership with others
Note26 Jan 2024
Engaging and involving people using the service, the public and staff
Note26 Jan 2024
How the provider understands and acts on the duty of candour
Note26 Jan 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Jan 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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