Operated by Efficiency-For Care Limited

Efficiency-For Care

GoodRated 14/12/2023Home care · Clacton-On-Sea

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Other

Note12 Jan 2024
Staff felt supported, listened to and enjoyed their work; internal promotion was encouraged with additional training provided.
Note12 Jan 2024
Electronic care planning system enabled real-time updates and task lists that could not be closed until completed, supporting safe care delivery.
Note12 Jan 2024
Registered manager had visible presence, was known personally by people using the service, and fostered an open, inclusive culture.
Note12 Jan 2024
Individual communication plans and passports ensured people's voices were heard, including a growing 'communication dictionary' for one person.
Note12 Jan 2024
Effective multi-disciplinary team working with health and social care professionals having real-time access to electronic care records.
Note12 Jan 2024
Strong medicines management including STOMP principles and certified epilepsy rescue medicine training for staff.
Note12 Jan 2024
Person-centred risk management involved people in decisions about their own safety, supporting positive risk-taking without compromising independence.
Note12 Jan 2024
Staff were recruited for personal values and matched to people they would be supporting, ensuring consistent and compatible care teams.
minorother12 Jan 2024
Where overseas staff were recruited via a recruitment agency, they also needed to undertake their own right to work checks on the government website.
minorrecord_keeping12 Jan 2024
The provider's website contained no information in easy read, or informed people the information could be made available in different formats.
moderategovernance12 Jan 2024
The provider's office shared a small office space with a recruitment business...The space did not ensure confidentiality.