New Dawn Care Agency Ltd

GoodRated 7 Jan 2022Home care · Craven Arms

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

19 findings

Note1 Jul 2022
People reported feeling safe, with good time-keeping and consistent use of PPE by staff.
Note1 Jul 2022
Service worked in partnership with health and social care professionals to achieve good outcomes.
Note1 Jul 2022
Proactive recruitment and staff retention through wellbeing initiatives and engagement with various organisations.
Note1 Jul 2022
Open and honest management who understood the duty of candour and responded quickly when things went wrong.
Note1 Jul 2022
Safe recruitment with pre-employment and DBS checks, and enough suitably trained staff to meet people's needs.
Note1 Jul 2022
Medicines were managed safely by suitably trained staff, with regular audits and spot checks to identify errors.
minorgovernance1 Jul 2022
Some quality assurance tools needed improving as it had not been identified that mobility and diabetes risk assessments did not contain robust details.
minorcare_planning1 Jul 2022
Risk assessments were in place, however mobility and diabetes risk assessments were not always robust enough to identify and mitigate all potential risks.

Note1 Jul 2022
Preventing and controlling infection
Note1 Jul 2022
Staffing and recruitment
Note1 Jul 2022
Systems and processes to safeguard people from the risk from abuse
Note1 Jul 2022
Assessing risk, safety monitoring and management
Note1 Jul 2022
Using medicines safely; Learning lessons when things go wrong

Note1 Jul 2022
Working in partnership with others
Note1 Jul 2022
Continuous learning and improving care
Note1 Jul 2022
How the provider understands and acts on the duty of candour
Note1 Jul 2022
Engaging and involving people using the service, the public and staff
Note1 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Run by Forever Loving Care Limited

Good4.0 km awayShropshire

Registered manager: Angell, Samantha

Want a quote from New Dawn Care Agency Ltd?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.